System Support Analyst
Job Summary
Working the night shift from Sunday to Thursday, the full-time System Support Analyst I will provide real-time technical support to InteleShare customers, ensuring software configuration and functionality while delivering exceptional service and resolving technical issues.
Key Responsibilities
- Provide responsive technical support via phone and portal, actively monitoring client sites and resolving cases in a timely manner
- Diagnose and resolve complex technical issues related to software applications, Windows operating systems, and SQL Server databases
- Maintain comprehensive documentation within the ServiceNow ticketing system to support knowledge sharing and continuous improvement
Required Qualifications
- 2+ years of experience in Windows administration and technical customer support
- Excellent knowledge of Microsoft Windows operating systems for both servers and workstations
- Demonstrated customer service excellence with strong client-facing skills
- Proven ability to work effectively under pressure in a client-facing environment
- Ability to work remotely using secure connections and remote desktop-sharing tools
Complete Job Description
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