System Support Analyst
Job Summary
Working the night shift from Sunday to Thursday, the full-time System Support Analyst will provide real-time technical support for InteleShare customers, ensuring optimal software configuration and resolving complex technical issues remotely.
Key Responsibilities
- Provide responsive technical support by addressing customer issues via phone and portal while monitoring client sites and managing expectations
- Diagnose and resolve complex technical issues related to software applications, Windows operating systems, and SQL Server databases
- Maintain comprehensive documentation of incidents and problems within the ServiceNow ticketing system to support continuous improvement
Required Qualifications
- 2+ years of experience in Windows administration and technical customer support
- Excellent knowledge of Microsoft Windows operating systems for both servers and workstations
- Demonstrated customer service excellence with strong client-facing skills
- Proven ability to work effectively under pressure in a client-facing environment
- Ability to work remotely using secure connections and remote desktop-sharing tools
Complete Job Description
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