System Support Analyst
Job Summary
Providing real-time technical support, the full-time System Support Analyst will assist InteleShare customers by diagnosing complex issues, ensuring optimal software performance, and maintaining high service levels during night shift hours from Monday to Friday, 2 PM to 10:30 PM Eastern time.
Key Responsibilities
- Deliver responsive technical support via phone and portal, actively monitoring client sites and resolving issues promptly
- Diagnose and troubleshoot complex technical problems related to software applications and operating systems to restore system functionality
- Maintain comprehensive documentation of incidents and problems in the ServiceNow ticketing system to support knowledge sharing and operational improvement
Required Qualifications
- 2+ years of experience in Windows administration and technical customer support
- Excellent knowledge of Microsoft Windows operating systems for servers and workstations
- Demonstrated customer service excellence with strong client-facing skills
- Proven ability to work effectively under pressure in a client-facing environment
- Ability to work remotely using secure connections and remote desktop-sharing tools
Complete Job Description
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