System Support Analyst
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Job Summary
Providing real-time technical support, the full-time System Support Analyst will engage with InteleShare customers, ensuring software configuration and performance while working remotely on a night shift schedule from Mon-Fri 2pm-10:30pm Eastern time.
Key Responsibilities
- Deliver responsive technical support via phone and portal, actively monitoring client sites and resolving cases promptly
- Diagnose and troubleshoot complex technical issues related to software applications, Windows operating systems, and SQL Server databases
- Maintain comprehensive documentation of incidents and problems within the ServiceNow ticketing system to support knowledge sharing
Required Qualifications
- 2+ years of experience in Windows administration and technical customer support
- Excellent knowledge of Microsoft Windows operating systems for both servers and workstations
- Demonstrated customer service excellence with strong client-facing skills
- Proven ability to work effectively under pressure in a client-facing environment
- Ability to work remotely using secure connections, phone, and remote desktop-sharing tools
Complete Job Description
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