Systems Administrator
Job Summary
Providing remote support in a full-time capacity, the Systems Administrator will manage escalated incidents and complex service requests while troubleshooting diverse computing environments and maintaining clear client communication.
Key responsibilities
- Communicate with customers through various channels, providing timely updates and case status throughout the resolution process
- Perform advanced troubleshooting of escalated customer issues, documenting all actions accurately in the company's tools
- Analyze and document client server, workstation, and network environments to determine effective incident resolution paths
Required qualifications
- 3-5 years of experience in IT support/operations, including MSP or multi-tenant environments
- Deep knowledge of Windows Server, Active Directory, Azure AD/Entra, Exchange/M365 admin, Intune, and SharePoint
- Competence in networking concepts such as Layer 2/3, VLANs, DHCP/DNS, NAT, and site-to-site VPNs
- Experience with endpoint security solutions, backup/DR, and patch management
- Proficiency in PowerShell scripting and automation
Complete Job Description
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