Systems and Training Analyst

Job Summary

Supporting continuous improvement and standardization of business processes, the full-time Systems and Training Analyst will work remotely to evaluate workflows, coordinate testing, and develop documentation and training resources in collaboration with cross-functional teams.

Key Responsibilities

• Facilitate process discovery and document current and future-state workflows to identify improvement opportunities
• Coordinate user acceptance testing and assess impacts of system changes while ensuring implementation readiness
• Develop and maintain standard operating procedures, training materials, and knowledge resources for operational consistency

Required Qualifications

• Bachelor's degree in Business Administration, Information Systems, Operations Management, Project Management, or a related field; equivalent practical experience may be considered
• Three or more years of experience in business analysis, process improvement, or systems implementation
• Demonstrated experience in gathering business requirements and coordinating testing
• Working knowledge of user acceptance testing and stakeholder approval processes
• Proficiency with Microsoft 365 applications and project or work-tracking tools