Systems Management Manager

Job Summary

Managing a team remotely, the full-time salaried Systems Management Manager will oversee document management systems, translating business requirements into technical specifications, and ensuring operational efficiency while collaborating with stakeholders and vendors.

Key responsibilities:

• Direct L2/L3 production support for document management systems and oversee incident, service request, and change management activities
• Gather and analyze business requirements, coordinate User Acceptance Testing (UAT), and manage system enhancements and releases
• Supervise team activities, providing coaching and conducting performance reviews while managing the department's budget

Required qualifications:

• 5+ years of experience in information technology, business analysis, or a related field working with system-wide business solutions
• 2+ years of experience as a people leader or manager
• Demonstrated knowledge of document management platforms
• Hands-on experience in production support, including incident and change management
• Proven ability to assess and coordinate resolution for issues across various system layers