Systems Operations Lead

Job Summary

To support the performance and modernization of Medicaid Management Information Systems (MMIS), the full-time remote Systems Operations Lead will manage system availability, oversee operational continuity, and drive IT service management processes while ensuring compliance with regulatory standards.

Key responsibilities

• Own end-to-end system availability and performance monitoring, leading root cause analysis for major incidents
• Guide infrastructure modernization initiatives and implement security best practices across systems
• Lead the design and continuous improvement of ITSM processes, managing incident and service request workflows

Required qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or related field (Master's or PMP preferred)
• 10+ years in IT systems engineering, operations, or infrastructure leadership, preferably in Medicare MIS or healthcare platforms
• 5+ years in technical and service delivery leadership roles
• Deep expertise in ITIL4, ITSM, and technical project execution within regulated environments
• Knowledge of HIPAA, SOC, and enterprise compliance frameworks