Systems Technician
Job Summary
Providing frontline technical support, the full-time Systems Technician will manage client inquiries related to personal computers, Microsoft 365, and basic connectivity issues, while working onsite, remotely, or at client locations based on business needs.
Key responsibilities:
- Serve as the first point of contact for client support requests, efficiently troubleshooting and resolving technical issues
- Document all technical work comprehensively to ensure accurate client billing and ongoing support
- Collaborate with Systems Administrators and Engineers to escalate and resolve complex technical issues
Required qualifications:
- Associate degree in Computer Science, Information Technology, or related field preferred, or equivalent experience
- 1-3 years of experience in technical support, help desk, or related IT support roles
- Entry-level certifications such as CompTIA A+, Google IT Support Professional Certificate, or Microsoft Fundamentals preferred
- Experience supporting Microsoft operating systems and Microsoft 365 applications
- Basic understanding of networking fundamentals including TCP/IP, DNS, and DHCP
Complete Job Description
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