Systems Technician

Job Summary

Providing frontline technical support, the full-time Systems Technician will manage client inquiries related to personal computers, printers, Microsoft 365, and basic connectivity, with responsibilities performed onsite, at client locations, or remotely as needed.

Key responsibilities:

• Manage and resolve client support tickets efficiently while documenting all technical work comprehensively
• Deliver exceptional customer service by communicating effectively with clients and collaborating with technical team members
• Provide technical support for end-user devices and Microsoft 365 applications, escalating complex issues as necessary

Required qualifications:

• Associate degree in Computer Science, Information Technology, or related field preferred, or equivalent experience
• 1-3 years of experience in technical support, help desk, or related IT support roles
• Entry-level certifications such as CompTIA A+, Google IT Support Professional Certificate, or Microsoft Fundamentals preferred
• Experience with Microsoft operating systems and basic networking issues
• Familiarity with ticketing systems and remote support tools