Systems Technician
Job Summary
Providing frontline technical support, the full-time Systems Technician will manage client inquiries related to personal computers, Microsoft 365, and basic connectivity issues while delivering exceptional customer service from various locations, including remote work, based on business needs.
Key responsibilities:
- Serve as the first point of contact for client support requests, troubleshooting and resolving technical issues efficiently
- Document all technical work comprehensively and escalate complex issues to Systems Administrators or Systems Engineers as necessary
- Collaborate with technical team members to enhance service delivery and contribute to a positive client experience
Required qualifications:
- Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience)
- 1-3 years of experience in technical support or related IT support roles
- Entry-level certifications such as CompTIA A+, Google IT Support Professional Certificate, or Microsoft Fundamentals preferred
- Experience supporting Microsoft operating systems and Microsoft 365 applications
- Basic understanding of networking fundamentals including TCP/IP, DNS, and DHCP
Complete Job Description
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