Systems Technician

Job Summary

Providing frontline technical support, the full-time Systems Technician will manage client inquiries regarding personal computers, printers, Microsoft 365, and connectivity issues, while delivering exceptional customer service both onsite and remotely.

Key responsibilities:

• Serve as the first point of contact for client support requests, managing ticket documentation and troubleshooting technical issues efficiently
• Collaborate with technical team members to resolve client issues and participate in training and knowledge-sharing activities
• Support the configuration and maintenance of end-user devices and basic networking technologies, escalating complex issues as needed

Required qualifications:

• Associate degree in Computer Science, Information Technology, or related field preferred, or equivalent experience
• 1-3 years of experience in technical support or related IT support roles
• Entry-level certifications such as CompTIA A+, Microsoft Fundamentals, or Google IT Support Professional Certificate are preferred
• Experience supporting Microsoft operating systems and Microsoft 365 applications
• Basic understanding of networking fundamentals including TCP/IP, DNS, and DHCP