Systems Technician
Job Summary
Providing frontline technical support, the full-time Systems Technician will manage client inquiries related to personal computers, Microsoft 365, and connectivity issues, while delivering exceptional customer service both onsite and remotely.
Key responsibilities:
- Manage and resolve technical support tickets efficiently, serving as the first point of contact for client inquiries
- Collaborate with technical teams to troubleshoot and escalate complex issues while maintaining clear communication with clients
- Document technical work comprehensively to ensure accurate billing and ongoing support, contributing to knowledge base articles as needed
Required qualifications:
- Associate degree in Computer Science, Information Technology, or related field preferred, or equivalent experience
- 1-3 years of experience in technical support or related IT support roles
- Entry-level certifications such as CompTIA A+ or Microsoft Fundamentals preferred
- Experience with Microsoft operating systems and Microsoft 365 applications
- Basic understanding of networking fundamentals, including TCP/IP and DNS
Complete Job Description
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