Systems Technician

Job Summary

Providing frontline technical support, the full-time Systems Technician will manage client inquiries related to personal computers, printers, Microsoft 365, and basic connectivity issues, while delivering exceptional customer service both remotely and onsite as needed.

Key responsibilities:

• Serve as the first point of contact for client support requests, managing ticket documentation and prioritization
• Troubleshoot and resolve end-user technical issues efficiently, escalating complex problems to senior technical staff as necessary
• Collaborate with team members to enhance service delivery and maintain accurate documentation of technical work performed

Required qualifications:

• Associate degree in Computer Science, Information Technology, or related field preferred, or equivalent experience
• 1-3 years of experience in technical support or related IT support roles
• Entry-level certifications such as CompTIA A+, Google IT Support Professional Certificate, or Microsoft Fundamentals certifications preferred
• Familiarity with Microsoft 365 administration and basic networking fundamentals
• Experience using ticketing systems and remote support tools