Systems Technician
Job Summary
Providing frontline technical support, the full-time Systems Technician will manage client inquiries related to personal computers, printers, Microsoft 365, and basic connectivity issues, ensuring exceptional customer service while working onsite, remotely, or at client sites as needed.
Key responsibilities:
- Manage and troubleshoot assigned support tickets, ensuring efficient resolution of technical issues
- Provide exceptional customer service and clear communication regarding ticket status and troubleshooting steps
- Collaborate with technical team members to resolve complex client issues and maintain accurate documentation
Required qualifications:
- Associate degree in Computer Science, Information Technology, or related field preferred, or equivalent experience
- 1-3 years of experience in technical support or related IT support roles
- Entry-level certifications such as CompTIA A+, Google IT Support Professional Certificate, or Microsoft Fundamentals preferred
- Experience supporting Microsoft operating systems and Microsoft 365 applications
- Basic understanding of networking fundamentals, including TCP/IP, DNS, and DHCP
Complete Job Description
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