Systems Technician
Job Summary
Providing frontline technical support, the full-time Systems Technician will manage client inquiries regarding personal computers, Microsoft 365, and connectivity issues, while delivering exceptional customer service both remotely and onsite as needed.
Key responsibilities:
- Serve as the first point of contact for client support requests, managing ticket documentation and troubleshooting technical issues
- Collaborate with technical team members to resolve client issues and ensure a positive client experience
- Maintain accurate documentation of technical work and contribute to knowledge base articles and SOP updates
Required qualifications:
- Associate degree in Computer Science, Information Technology, or related field preferred, or equivalent experience
- 1-3 years of experience in technical support or related IT support roles
- Entry-level certifications preferred, such as CompTIA A+ or Microsoft Fundamentals certifications
- Experience supporting Microsoft operating systems and Microsoft 365 applications
- Basic understanding of networking fundamentals, including TCP/IP and DNS
Complete Job Description
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