Systems Technician
Job Summary
Providing frontline technical support, the full-time Systems Technician will manage client inquiries related to personal computers, Microsoft 365, and basic connectivity issues, working from various locations including remote setups as needed.
Key responsibilities:
- Serve as the first point of contact for client support requests, managing ticket documentation and troubleshooting technical issues
- Collaborate with technical team members to resolve client issues and ensure a positive customer experience
- Support the configuration and maintenance of end-user devices and document all technical work for accurate client billing
Required qualifications:
- Associate degree in Computer Science, Information Technology, or related field preferred, or equivalent experience
- 1-3 years of experience in technical support or related IT support roles
- Entry-level certifications such as CompTIA A+, Microsoft Fundamentals, or Google IT Support Professional Certificate preferred
- Experience with Microsoft operating systems and Microsoft 365 applications
- Basic understanding of networking fundamentals including TCP/IP and DNS
Complete Job Description
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