Systems Technician
Job Summary
Providing frontline technical support, the full-time Systems Technician will manage client inquiries related to personal computers, Microsoft 365, and connectivity issues, while delivering exceptional customer service both onsite and remotely.
Key responsibilities:
- Serve as the first point of contact for client support requests, troubleshooting and resolving technical issues efficiently
- Document all technical work comprehensively and escalate complex issues to Systems Administrators or Systems Engineers as needed
- Collaborate with team members to enhance service delivery and contribute to a positive client experience
Required qualifications:
- Associate degree in Computer Science, Information Technology, or related field preferred, or equivalent experience
- 1-3 years of experience in technical support or related IT support roles
- Entry-level certifications such as CompTIA A+, Google IT Support Professional Certificate, or Microsoft Fundamentals preferred
- Experience supporting Microsoft operating systems and Microsoft 365 applications
- Basic understanding of networking fundamentals, including TCP/IP and DNS
Complete Job Description
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