Systems Technician

Job Summary

Providing frontline technical support, the full-time Systems Technician will manage client inquiries related to personal computers, Microsoft 365, and basic connectivity issues, while working both onsite and remotely to ensure efficient issue resolution and exceptional customer service.

Key responsibilities:

• Serve as the first point of contact for client support requests, managing ticket documentation and prioritization
• Troubleshoot and resolve technical issues for end-user devices and applications, escalating complex problems as necessary
• Collaborate with technical team members to enhance service delivery and contribute to a positive client experience

Required qualifications:

• Associate degree in Computer Science, Information Technology, or related field preferred, or equivalent experience
• 1-3 years of experience in technical support or related IT support roles
• Entry-level certifications such as CompTIA A+, Google IT Support Professional Certificate, or Microsoft Fundamentals preferred
• Experience supporting Microsoft operating systems and applications, as well as basic networking issues
• Familiarity with ticketing systems and remote support tools, including ConnectWise or similar platforms