Systems Technician
Job Summary
Providing frontline technical support, the full-time Systems Technician will manage client inquiries regarding personal computers, printers, Microsoft 365, and basic connectivity issues, while working from a remote home office, client site, or Integris office as needed.
Key responsibilities:
- Manage and resolve client support tickets efficiently, ensuring proper documentation and escalation of complex issues
- Deliver exceptional customer service by communicating clearly with clients about ticket status and troubleshooting steps
- Provide technical support for end-user devices and Microsoft 365 applications, while maintaining accurate service documentation
Required qualifications:
- Associate degree in Computer Science, Information Technology, or related field preferred, or equivalent experience
- 1-3 years of experience in technical support or related IT support roles
- Entry-level certifications preferred, such as CompTIA A+ or Microsoft Fundamentals
- Experience with Microsoft operating systems and applications, as well as basic networking issues
- Familiarity with ticketing systems and remote support tools
Complete Job Description
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