Systems Technician
Job Summary
Providing frontline technical support for end-user issues, the full-time Systems Technician will manage client inquiries through phone, email, and the client portal, while troubleshooting and resolving technical problems related to personal computers, Microsoft 365, and basic connectivity, either onsite or remotely.
Key responsibilities:
- Serve as the first point of contact for client support requests and manage ticket documentation and prioritization
- Troubleshoot and resolve frontline technical issues efficiently, escalating complex problems to higher-level technical staff as necessary
- Collaborate with team members to enhance customer service and maintain accurate documentation of technical work
Required qualifications:
- Associate degree in Computer Science, Information Technology, or related field preferred, or equivalent experience
- 1-3 years of experience in technical support or related IT support roles
- Entry-level certifications such as CompTIA A+, Google IT Support Professional Certificate, or Microsoft Fundamentals certifications preferred
- Experience supporting Microsoft operating systems and applications, as well as basic networking issues
- Valid driver's license
Complete Job Description
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