Systems Technician
Job Summary
Providing frontline technical support for end-user issues, the full-time Systems Technician will manage client inquiries related to personal computers, Microsoft 365, and connectivity matters, while working remotely or onsite based on business needs.
Key responsibilities:
- Serve as the first point of contact for client support requests and manage ticketing efficiently
- Troubleshoot and resolve technical issues while documenting all work comprehensively
- Collaborate with technical team members to escalate and resolve complex issues as needed
Required qualifications:
- Associate degree in Computer Science, Information Technology, or related field preferred, or equivalent experience
- 1-3 years of experience in technical support or related IT support roles
- Entry-level certifications such as CompTIA A+, Microsoft Fundamentals, or Google IT Support Professional Certificate preferred
- Experience with Microsoft operating systems and Microsoft 365 applications
- Basic understanding of networking fundamentals and troubleshooting connectivity issues
Complete Job Description
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