Systems Technician

Job Summary

Providing frontline technical support, the full-time Systems Technician will manage client inquiries regarding personal computers, Microsoft 365, and connectivity issues, working from various locations including remote, client sites, or Integris offices as needed.

Key responsibilities:

• Serve as the first point of contact for client support requests, managing ticket documentation and prioritization
• Troubleshoot and resolve technical issues efficiently, escalating complex problems to Systems Administrators or Systems Engineers as necessary
• Maintain accurate documentation of technical work and contribute to knowledge base articles and SOP updates

Required qualifications:

• Associate degree in Computer Science, Information Technology, or related field preferred, or equivalent experience
• 1-3 years of experience in technical support or related IT support roles
• Entry-level certifications such as CompTIA A+, Google IT Support Professional Certificate, or Microsoft Fundamentals preferred
• Experience supporting Microsoft operating systems and Microsoft 365 applications
• Basic understanding of networking fundamentals including TCP/IP, DNS, and DHCP