Systems Technician
Job Summary
Providing frontline technical support in a remote capacity, the full-time Systems Technician will manage client inquiries related to personal computers, Microsoft 365, and basic connectivity issues while ensuring exceptional customer service and efficient ticket resolution.
Key responsibilities:
- Serve as the first point of contact for client support requests, documenting and prioritizing service tickets effectively
- Troubleshoot and resolve technical issues for end-user devices and Microsoft 365 applications, escalating complex problems as necessary
- Collaborate with technical team members to enhance service delivery and contribute to a positive client experience
Required qualifications:
- Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience)
- 1-3 years of experience in technical support or related IT support roles
- Entry-level certifications such as CompTIA A+, Google IT Support Professional Certificate, or Microsoft Fundamentals certifications preferred
- Experience supporting Microsoft operating systems and basic networking issues
- Familiarity with ticketing systems and remote support tools, including ConnectWise or similar platforms
Complete Job Description
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