Systems Technician

Job Summary

Providing frontline technical support, the full-time Systems Technician will manage client inquiries related to personal computers, Microsoft 365, and connectivity issues, while delivering exceptional customer service both onsite and remotely.

Key responsibilities:

• Manage and resolve support tickets efficiently, serving as the first point of contact for client technical assistance
• Collaborate with technical team members to troubleshoot and escalate complex issues as necessary
• Document all technical work comprehensively to ensure accurate client billing and ongoing support

Required qualifications:

• Associate degree in Computer Science, Information Technology, or related field preferred, or equivalent experience
• 1-3 years of experience in technical support or related IT support roles
• Entry-level certifications such as CompTIA Network+, Microsoft Fundamentals, or Google IT Support Professional Certificate preferred
• Experience with Microsoft operating systems and Microsoft 365 applications
• Basic understanding of networking fundamentals including TCP/IP, DNS, and DHCP