Systems Technician

Job Summary

Providing frontline technical support, the remote Systems Technician will manage client inquiries regarding personal computers, Microsoft 365, and basic connectivity issues while ensuring exceptional customer service and documentation of all support requests.

Key Responsibilities:

• Serve as the first point of contact for client support requests, managing ticket resolution efficiently to minimize disruption
• Collaborate with technical team members to troubleshoot and resolve client issues while maintaining clear communication throughout the process
• Document all technical work comprehensively and escalate complex issues to appropriate personnel as necessary

Required Qualifications:

• Associate degree in Computer Science, Information Technology, or related field preferred, or equivalent experience
• 1-3 years of experience in technical support or related IT support roles
• Entry-level certifications such as CompTIA Network+ or Microsoft Fundamentals certifications preferred
• Experience supporting Microsoft operating systems and Microsoft 365 applications
• Basic understanding of networking fundamentals including TCP/IP and DNS