T3 Support Engineer
Job Summary
To support a diverse range of clients, the remote T3 Support Engineer will investigate and troubleshoot technical issues, analyze logs and metrics, and implement low-risk fixes while maintaining a deep understanding of client solutions.
Key responsibilities
- Investigate and troubleshoot issues escalated from T1 involving backend, databases, and cross-system integrations
- Reproduce bugs across web admin consoles, mobile apps, and backend APIs while tracking incidents through resolution
- Maintain and expand internal runbooks and knowledge bases to reduce recurring escalations
Required qualifications
- Excellent English skills (at least C1 for both spoken and written)
- Experience in Technical Support, SRE, or Engineering with strong troubleshooting and code-reading skills
- Strong SQL skills and experience with production-scale relational databases
- Working knowledge of PHP and/or JavaScript/TypeScript
- Familiarity with AWS or another cloud provider, including logs and services
Complete Job Description
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