Tax Account Manager
Job Summary
To enhance customer engagement in tax operations, the full-time Tax Account Manager will manage relationships, advocate for customer needs, and oversee service delivery while working remotely.
Key responsibilities
- Enhance and maintain customer relationships through regular engagement and strategic planning
- Serve as the primary point of contact for tax-related inquiries and ensure effective communication within service delivery teams
- Manage customer tax account escalations and resolve complex issues while advising on tax best practices
Required qualifications
- Bachelor's degree
- 4+ years of experience in maintenance and/or managed services, focusing on customer relationship management
- Functional knowledge of human resources outsourcing with an emphasis on tax
- Proficiency in MS Office applications (Word, Excel, PowerPoint, Visio)
- Experience with internal OSV BPaaS processes and procedures is preferred
Complete Job Description
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