Tax Enrollment Director

Job Summary

Leading the Enrollment & Onboarding team for tax services, the remote Director, Enrollment & Onboarding (Tax) will manage team performance, enhance enrollment quality, and oversee customer onboarding while collaborating with various departments to ensure a seamless customer experience.

Key responsibilities

• Oversee the Tax Division's Enrollment & Onboarding function, establishing priorities and scalable operating plans
• Build and lead a high-performing enrollment team to support peak tax-season demands and year-round operations
• Serve as the decision authority for complex enrollment matters, ensuring alignment with business objectives and regulatory requirements

Required qualifications

• Bachelor's degree or equivalent education and experience; leadership and compliance training preferred
• 7+ years of experience in enrollment, onboarding, customer operations, or related fields
• Proven leadership in managing operational teams and driving performance accountability
• Experience with quality assurance and risk-based decision-making in regulated environments
• Ability to translate operational data into actionable insights for leadership