Tax Rejection Specialist
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Job Summary
Responsible for managing daily operations within Tax Operations Services, the full-time Tax Rejection Specialist will engage with customers, handle Salesforce case management, and research tax rejection causes while working remotely.
Key responsibilities
- Deliver high-quality customer service with accurate and timely responses
- Manage Salesforce cases from receipt through resolution, ensuring proper documentation and updates
- Research and resolve tax rejections, including necessary resubmissions and monitoring registration cases
Required qualifications
- Bachelor's degree
- Working knowledge of Payroll and Payroll Tax
- Previous experience with Payroll Tax service provider software
- 2+ years of customer service experience
Complete Job Description
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