Tax Software QA Analyst
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Job Summary
Working remotely, the full-time Tax Software QA Analyst will reproduce customer-reported issues, write precise tickets for engineering, and provide timely support to tax firms while ensuring software fixes are verified before customer communication.
Key responsibilities
- Reproduce customer-reported issues step by step within the tax software
- Write clear and complete Linear tickets for engineering with detailed steps and expected outcomes
- Provide quick and clear responses to customer support tickets and troubleshoot technical issues
Required qualifications
- Hands-on QA or software testing experience with a background in reproducing bugs
- Customer support experience using ticketing systems such as Pylon, Zendesk, or Intercom
- Familiarity with at least one major tax platform like CCH Axcess, UltraTax, or Lacerte
- A tax background from working at a tax or accounting firm or preparing returns
- Bonus if experienced with Linear or Jira and browser developer tools
Complete Job Description
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