Tax Software Support Specialist
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Job Summary
Supporting tax firms during their busiest season, the full-time remote Tax Software Support Specialist will troubleshoot software issues, answer customer inquiries, and document problems for engineering teams while ensuring timely resolutions.
Key responsibilities
- Answer customer questions quickly and clearly via support inbox and calls
- Troubleshoot issues within Filed and existing tax software used by firms
- Reproduce problems and write detailed tickets for engineering to address
Required qualifications
- Experience as a tax preparer with knowledge of correct returns
- Familiarity with ticketing systems like Pylon, Zendesk, or Intercom
- Some background in QA or technical support, including testing software
- Proficiency in at least one major tax platform such as CCH Axcess or Lacerte
- Experience writing bug reports or using tools like Linear or Jira is a plus
Complete Job Description
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