Tax Support and QA Specialist
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Job Summary
To support a growing tax software company, the full-time remote Tax Support and QA Specialist will reproduce customer-reported issues, write detailed tickets for engineering, and provide timely support to tax firms during their busiest periods.
Key responsibilities
- Reproduce customer-reported issues step by step and document findings for engineering
- Write clear, complete tickets with exact steps, expected outcomes, and relevant data
- Verify fixes and conduct regression testing after software releases
Required qualifications
- Hands-on QA or software testing experience with a background in reproducing bugs
- Customer support experience using ticketing systems like Zendesk or Intercom
- Tax background from a tax or accounting firm or familiarity with tax software
- Knowledge of major tax platforms such as CCH Axcess or Lacerte
- Experience with tools like Linear or Jira is a plus
Complete Job Description
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