Tax Technical Support Specialist
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Job Summary
Working remotely, the full-time Tax Technical Support Specialist will provide rapid assistance to tax firms by troubleshooting issues, answering customer inquiries, and collaborating with engineering teams to resolve problems effectively.
Key responsibilities
- Answer customer questions quickly and clearly via support inbox and calls
- Troubleshoot issues within Filed and existing tax software used by firms
- Write clear, actionable tickets for engineering based on customer-reported problems
Required qualifications
- Experience as a tax preparer with knowledge of correct tax returns
- Familiarity with ticketing systems such as Pylon, Zendesk, or Intercom
- Some background in QA or technical support, including testing software and reproducing bugs
- Proficiency in at least one major tax platform, such as CCH Axcess or UltraTax
- Experience writing bug reports or using tools like Linear or Jira is a bonus
Complete Job Description
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