Team Lead - Acute Billing Operations

Job Summary

Responsible for day-to-day operational performance and execution for assigned clients, the full-time Team Lead - Acute Billing Operations will serve as the primary operations liaison between client facilities and internal delivery teams, focusing on tactical revenue cycle outcomes including claims processing, reporting, and client relationship management in a remote setting.

Key responsibilities

• Monitor daily operational performance and key performance indicators for assigned clients to ensure effective claims processing and cash performance
• Act as the primary operational point of contact between clients and internal teams, ensuring timely communication and issue resolution
• Translate client needs into actionable operational priorities and develop corrective action plans to improve performance outcomes

Required qualifications

• 5+ years of experience in acute hospital revenue cycle functions with strong exposure to full-cycle billing and collections
• Experience leading/managing a team of 5-10 direct reports
• Working knowledge of insurance regulations, reimbursement practices, and automated billing workflows
• Bachelor's degree or equivalent combination of education and relevant experience
• Strong client-facing communication skills with the ability to explain operational findings clearly