Team Lead, Human Data Operations

Job Summary

Leading a team of AI Tutors, the full-time Team Lead, Human Data Operations will ensure high-quality training data production, oversee performance management, and actively participate in labeling tasks while driving operational excellence in a collaborative environment.

Key responsibilities

• Own end-to-end quality and delivery for Human Data projects, ensuring accuracy and adherence to guidelines
• Lead, coach, and performance-manage a team of AI Tutors, conducting regular reviews and driving continuous improvement
• Identify operational bottlenecks and implement process improvements while tracking performance through KPI dashboards

Required qualifications

• 1+ years of hands-on experience in data labeling, AI training/evaluation, or similar operational domains
• Bachelor's degree or 4+ years of professional experience in lieu of a degree
• Experience with data quality metrics, annotation processes, and guideline-driven workflows
• Familiarity with project management tools such as Notion, JIRA, or equivalent
• Knowledge of AI and machine learning concepts, particularly regarding high-quality training data