Team Lead of Conflicts Services

Job Summary

To lead the conflicts managed services practice remotely, the Team Lead of Conflicts Services will oversee client engagement, service delivery, and team development while shaping the modernization of conflicts work through improved processes and technology.

Key responsibilities

• Oversee service quality, client communication, and delivery against client requirements while building trusted relationships
• Set delivery standards and quality controls, utilizing Intapp Conflicts to guide process improvement and automation
• Lead and develop engagement managers, planning staffing and capacity across clients to balance demand and utilization

Required qualifications

• Typically 8+ years of progressively responsible conflicts experience in a law firm or professional services environment
• Hands-on proficiency with Intapp Conflicts and experience managing conflicts workflows and escalations
• Experience in managing and developing teams while improving operational processes
• Strong client-service skills and commercial acumen, including staffing and profitability
• Ability to modernize processes and apply technology thoughtfully within a growing service line