Team Lead of EDI Processing
Job Summary
To support the Group Protection Operations Team in a remote environment, the full-time Team Lead of EDI Processing will manage operational tasks, mentor team members, and handle escalated issues while ensuring high-quality service delivery.
Key responsibilities
- Independently manage operational work and deliver accurate results on time
- Provide exceptional customer service by building relationships and addressing complex situations
- Monitor workloads and prioritize tasks to meet service and quality standards
Required qualifications
- High School diploma or GED
- 3 - 5+ years of eligibility insurance enrollment experience
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Demonstrated strong customer service experience
Complete Job Description
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