Team Lead Operations Management

Job Summary

To enhance operational performance for assigned clients, the full-time Team Lead Operations Management will serve as the primary operations liaison between client facilities and internal teams, focusing on revenue cycle outcomes, performance monitoring, and client relationship management in a remote setting.

Key responsibilities

• Monitor daily operational performance and key performance indicators for assigned clients, ensuring effective communication and execution of revenue cycle processes
• Translate client needs into actionable operational priorities while identifying risks and trends to support timely issue resolution
• Provide mentorship and support to operational staff, reinforcing best practices and facilitating training and performance improvement efforts

Required qualifications

• Bachelor's degree or equivalent combination of education and relevant experience
• 5+ years of experience in hospital-based revenue cycle functions, particularly in billing, follow-up, and claim resolution
• Strong knowledge of insurance regulations and automated billing workflows
• Demonstrated ability to resolve complex account issues and communicate effectively with clients
• Proficiency in Microsoft Office, particularly Excel, and comfort with multiple systems and reporting outputs