Team Leader

Job Summary

Leading a remote team of representatives, the full-time Team Leader will provide coaching, performance management, and operational support to ensure high service quality and customer satisfaction in a call center environment.

Key responsibilities

• Provide effective leadership and supervision to a team of representatives while setting clear performance expectations
• Coach and mentor team members to enhance their skills and foster a positive team environment
• Monitor team performance against established KPIs and implement strategies for improvement

Required qualifications

• Minimum of three (3) years of experience in a representative role supported
• At least one (1) year of leadership or supervisory experience in a call center environment preferred
• Proven ability to lead and motivate a team to achieve performance targets
• Strong knowledge of customer service principles and practices
• Must have prior experience working in the fintech industry