Team Leader - Scheduling Operations
Job Summary
Managing a team of Appointment Scheduling Specialists, the full-time Team Leader - Scheduling Operations will oversee healthcare outreach, appointment booking, and compliance while ensuring exceptional member experiences in a remote environment.
Key Responsibilities
- Lead, coach, and develop a team of 10-20 Appointment Scheduling Specialists, conducting performance reviews and daily huddles
- Ensure achievement of scheduling targets and manage workload distribution while collaborating with various operational teams
- Monitor compliance with HIPAA standards and quality scores, driving documentation accuracy and CRM adherence
Required Qualifications
- Bachelor's Degree preferred
- Minimum 3 years of call center experience
- Minimum 2 years of Team Lead or Supervisor experience
- Experience in Healthcare Scheduling or related programs preferred
- Advanced knowledge of Microsoft Excel and reporting tools
Complete Job Description
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