Team Manager, Account Resolution

Job Summary

Supervising a team of full-time employees, the Team Manager, Account Resolution will oversee day-to-day operations, ensuring effective communication and problem-solving to achieve customer satisfaction in a remote setting.

Key responsibilities

• Direct daily operations for the team focused on resolving patient accounts and ensuring timely documentation for billing
• Monitor team performance and provide coaching to enhance efficiency and effectiveness in achieving operational targets
• Foster a positive team environment by setting clear goals, motivating staff, and addressing any conflicts or issues

Required qualifications

• High school degree or equivalent
• Five years of experience in healthcare or health insurance preferred
• Proven experience as a team leader or supervisor
• In-depth knowledge of performance metrics
• Intermediate computer skills, particularly in MS Excel