Tech Support Specialist
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Job Summary
Providing remote technical support for complex hardware and software issues, the full-time Tech Support Specialist will troubleshoot and resolve escalated user incidents, manage help desk tickets, and contribute to infrastructure maintenance while residing in CO, IL, PA, or MN.
Key responsibilities:
- Provide technical support to employees via phone, chat, and in person, serving as an escalation point for Level 1 support
- Resolve complex hardware and software issues, including application failures and network connectivity problems
- Manage and document help desk tickets, ensuring detailed notes on troubleshooting steps and resolutions
Required qualifications:
- Associate degree, relevant certifications, or equivalent experience required
- 3-5 years of IT/tech support experience
- Advanced IT troubleshooting skills across desktops, laptops, and Apple products
- Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with Active Directory user and computer object management
Complete Job Description
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