Technical Account Engineer
Job Summary
Owning integration challenges for enterprise customers, the full-time Technical Account Engineer will serve as the primary technical point of contact, diagnosing complex issues and leading troubleshooting sessions remotely.
Key responsibilities
- Manage end-to-end technical support for enterprise customers integrating Zoom's SDKs into their products
- Debug across various platforms, including client-side JavaScript/TypeScript and native iOS/Android applications
- Lead technical troubleshooting calls with customer engineering teams to diagnose issues and coordinate fixes
Required qualifications
- 5+ years of experience in developer advocacy, solutions engineering, or developer relations focused on API/SDK integration
- Proficiency in reading and debugging JavaScript, TypeScript, and Python code
- Solid understanding of RESTful APIs, OAuth 2.0, and webhooks
- Hands-on experience with client-side SDKs and real-time communication technologies
- Ability to analyze network traces and logs to identify root causes of issues
Complete Job Description
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