Technical Account Management Manager

Job Summary

Leading a team of Technical Account Managers, the full-time Manager, Technical Account Management will oversee customer relationships, ensuring successful deployment and adoption of the Agentic Data Security platform while working remotely.

Key responsibilities

• Hire, onboard, and develop Technical Account Managers, setting clear expectations and providing regular feedback
• Establish the TAM operating model, including account segmentation and metrics for success, while reporting on performance to leadership
• Act as the senior escalation point for critical customer issues, ensuring effective communication and resolution with engineering teams

Required qualifications

• 3+ years of experience managing customer-facing technical teams, such as Technical Account Managers or Support Engineers
• 7+ years in customer-facing technical roles, with a proven track record in hiring and developing technical staff
• Hands-on experience with SaaS-based security and endpoint agent technologies, including troubleshooting and support
• Demonstrated ability to manage escalated technical customer issues and collaborate with engineering teams
• Practical knowledge of networking and security products, along with experience in enterprise network infrastructure management