Technical Account Management Manager
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Job Summary
Leading a team of Technical Account Managers in a remote setting, the full-time Manager of Technical Account Management will focus on driving product adoption, partner retention, and growth while ensuring high-quality support and consultative guidance for clients.
Key responsibilities:
- Lead, coach, and develop a team of Technical Account Managers through clear expectations and regular feedback
- Set measurable account-management standards to ensure TAMs are accountable for deployment and partner health
- Collaborate with cross-functional teams to enhance customer and partner experiences while providing consultative post-sales guidance
Required qualifications:
- 6+ years of experience in Technical Account Management, customer success, or a related field
- Strong cybersecurity background with the ability to communicate technical concepts effectively
- 3+ years of experience leading and coaching customer-facing technical professionals
- Proven ability to manage competing priorities with strong organizational skills
- Experience using AI to enhance workflow efficiency and decision-making processes
Complete Job Description
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