Technical Account Manager

Job Summary

Owning the technical success of a portfolio of reseller and partner accounts, the full-time Technical Account Manager will collaborate with various teams to ensure clear communication, project management, and successful outcomes in a remote setting.

Key responsibilities

• Manage the technical operating rhythm for a portfolio of accounts, ensuring clarity in ownership, next steps, and timelines
• Partner with Account Executives to define, scope, and track customer work and future opportunities
• Develop reusable enablement materials and address recurring integration issues to drive durable improvements

Required qualifications

• Experience in technical account management, implementation management, or a similar customer-facing technical role
• Strong project and stakeholder management skills across multiple accounts or workstreams
• Operational instincts to maintain clarity in ownership, timelines, and decision-making
• Curiosity about partner and customer businesses, with the ability to identify patterns for process improvement
• Interest in technical topics, particularly software integrations and related technologies