Technical Account Manager
Job Summary
Owning a portfolio of key clients, the full-time remote Technical Account Manager will act as the primary technical expert and trusted advisor, leading onboarding, guiding product integrations, and driving client satisfaction across Europe.
Key responsibilities
- Manage client relationships as the main commercial and technical point of contact
- Identify opportunities for account growth, including upselling and cross-selling, in collaboration with the Sales team
- Monitor account health and usage metrics, proactively addressing potential risks and issues
Required qualifications
- Proven experience in managing client relationships in a technical capacity
- Ability to work autonomously across time zones with strong organizational skills
- Experience in guiding clients to optimize the use of data solutions
- Familiarity with monitoring account health and advocating for client needs
- Strong documentation skills for tracking client interactions and action items
Complete Job Description
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