Technical Account Manager
Job Summary
Owning the technical customer relationship, the full-time remote Technical Account Manager will manage deployments, platform adoption, and ongoing technical operations for assigned Everbridge 360 AI Prepare customers, acting as a trusted advisor and advocate within the organization.
Key responsibilities
- Oversee the technical relationship and ensure successful platform adoption and governance
- Design and configure customer environments, including workflows and data models
- Lead customer governance initiatives, including stakeholder meetings and Quarterly Business Reviews
Required qualifications
- 4-7 years in a technical, customer-facing role such as Technical Account Manager or Solutions Architect
- Experience in Business Continuity, Disaster Recovery, or Emergency Management
- Strong SaaS administration and system configuration experience
- Proven ability to manage multiple customers and competing priorities independently
- Familiarity with HTML, JavaScript, or advanced reporting is a plus
Complete Job Description
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