Technical Account Manager
Job Summary
Managing a portfolio of strategic accounts, the full-time Technical Account Manager will serve as the primary technical advisor for customers, ensuring successful onboarding, ongoing support, and driving adoption of platform features in a remote work environment.
Key responsibilities
- Own a portfolio of 15-18 strategic and mid-tier accounts, acting as the main point of contact for all technical matters
- Lead onboarding processes to achieve a 90-day time-to-value for new accounts and conduct regular technical check-ins
- Advise customers on platform upgrades, troubleshoot issues, and guide them on cloud governance and FinOps best practices
Required qualifications
- 4-8 years in technical consulting, solutions engineering, or related customer-facing technical roles
- Technical fluency in cloud infrastructure, including AWS, Azure, and GCP, along with compliance frameworks
- Strong organizational skills to manage a complex, multi-account portfolio effectively
- Experience navigating government customer environments and understanding procurement and compliance processes
- Bachelor's degree in a relevant field or equivalent practical experience
Complete Job Description
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